Shipping policy
Order Processing
Every Link & Craft piece is personalised and handcrafted to order using your chosen photograph.
As each item is custom-made specifically for you, orders require production time before they are ready to be shipped.
Please allow 3-7 business days for production during normal periods. During busy seasons, promotional events, and holidays, production times may be slightly longer.
Delivery Times
Once your order has been completed and dispatched, estimated delivery times are:
United Kingdom
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3-7 Business Days
United States
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5-10 Business Days
Australia
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5-10 Business Days
Canada
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5-10 Business Days
Europe
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5-10 Business Days
Please note that delivery estimates are provided as a guide and may vary due to customs processing, courier delays, weather conditions, or periods of exceptionally high demand.
Total Delivery Time
As all orders are made to order, customers should expect a total delivery timeframe of approximately 7-14 business days from the date of purchase.
Many orders arrive sooner, however personalised products require both production and shipping time before delivery.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).
Please allow up to 48 hours for tracking updates to appear after receiving your dispatch confirmation.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping information is entered correctly at checkout.
Link & Craft cannot be held responsible for delays, lost parcels, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Any such charges are the responsibility of the customer.
Lost or Delayed Shipments
While we work closely with our shipping partners to ensure timely delivery, delays can occasionally occur that are outside of our control.
If your order has not arrived within 21 business days of dispatch, please contact our support team and we will investigate the matter for you.
Questions?
If you have any questions regarding your order, please contact our customer support team and include your order number so we can assist you as quickly as possible.