Refund policy

Cancellation & Returns Policy

Order Cancellations

As all Link & Craft products are personalised and handcrafted to order, customers may cancel or amend their order within 24 hours of purchase.

After this period, production may have already begun and we are unable to guarantee changes or cancellations.

To request a cancellation, please contact our support team within 24 hours of placing your order.

Returns & Refunds

Due to the personalised nature of our products, we do not accept returns or offer refunds for:

  • Change of mind

  • Incorrect photo submissions

  • Incorrect information provided by the customer

  • Unwanted gifts

  • Personal preference after delivery

As each item is custom-made specifically for you, personalised products are non-returnable unless they arrive damaged, defective, or incorrect.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or differs from the item ordered, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

Where a manufacturing fault, damage in transit, or fulfilment error is confirmed, we will offer an appropriate resolution, which may include a replacement or refund.

Quality Guarantee

We take great pride in the quality of our products and carefully inspect each order before dispatch. If there is ever an issue with your order, our support team will work with you to find a fair resolution.

Contact Us

For any cancellation, return, or order-related enquiries, please contact our customer support team and include your order number for faster assistance.